Cyberattacks are more frequent (and usually more expensive) than the classic burglary. Most hotels are probably insured against classic theft, and video cameras and security locks are designed to prevent burglary. But what about the IT landscape? In 2022, approximately 85,000 burglaries of houses and apartments were reported in Germany (Austria a good 6,000). By comparison, there were 120,000 cybercrime cases at the same time (Austria 60,000). In addition to specialist knowledge, permanent vigilance and responsiveness are therefore required. Because the cyber world is constantly on the move: Hackers are attacking more and more individually to obtain sensitive data and extort ransom.
- What are cyber threats?
- How realistic are cyberattacks against small and medium-sized businesses?
- What are the most important measures to protect against cyberattacks?
- What information must hotel employees receive? What is a ransomware attack and how can I recognize phishing emails?
- Real-life examples of how malware was successfully placed on the hotel’s computers and servers.
- What do companies have to consider from the perspective of the GDPR in the event of data theft?
Gabriele Schulze has been an independent consultant, trainer, speaker and moderator since 2010. She gained her profound practical knowledge in more than 20 years of top management experience in marketing and sales in the national and international hotel industry as well as in the event industry.
As Managing Director, she made Best Western Germany the leading mid-market brand in the hotel industry. Today, she advises leading companies and organizations on the design and implementation of high-selling booking platforms and content management and distribution systems, such as web booking engines, channel managers, revenue management processes and systems or CRS.