The Leading Family Hotel & Resort Löwe★★★★ˢ & Bär★★★★★ in Serfaus (Tyrol) is one of the best family hotels in Europe and combines luxury, childcare and adventure worlds at the highest level. The two hotels – the 4-star superior Hotel Löwe and the 5-star Hotel Bär – offer family-friendly comfort with all-inclusive catering, spacious water worlds, wellness areas and professional childcare.
Children from the first week of life are looked after for 12 hours a day – in age-appropriate areas with soft play, 3D cinema, climbing tower, theater and much more. The water worlds offer highlights such as slides, a pirate tower, indoor and outdoor pools and children’s fun. Parents can enjoy relaxing hours in the spa or fitness area while the children are well looked after. Culinary delights include varied buffets, gourmet cuisine, a baby HIPP corner and supervised children’s meals.
The location in the middle of car-free Serfaus offers free access to cable cars and adventure parks in summer and direct access to one of the best family ski areas in the Alps in winter.
In an interview with Lukas Heymich, MBA, Managing Director of the Leading Family Hotel & Resort Löwe★★★★ˢ & Bär★★★★, about how the family-friendly luxury resort is setting new standards and what role OnePageBooking from HotelNetSolutions plays in this.
How did you decide to use OnePageBooking from HotelNetSolutions?
“The HNS online booking platform is characterized by its innovative presentation: a particularly user-friendly booking system that displays the entire booking process on a single page. Guests receive all relevant information at a glance – from availability and prices to room details and bookable extras – without having to click through several pages. The intuitive operation ensures a high level of user-friendliness and reduces booking cancellations. Thanks to the responsive design, the system is also optimized for all end devices and offers a smooth user experience, especially on smartphones and tablets.”
Online direct bookings increased sevenfold
Are there any other concrete, measurable results?
“The number of direct online bookings has reduced the average aggregated booking process by 30%. This gives our employees more time to deal with individual inquiries via email, phone and WhatsApp. All in all, internal statistics tell us that user satisfaction in the booking process is higher.”
What changes have you experienced since OnePageBooking went live?
“The figures speak for themselves. Within just a few months, our online direct bookings at Löwe Bär have increased sevenfold with the introduction of HNS!”
More time for guests
Conclusion:
The Leading Family Hotel & Resort Löwe★★★★ˢ & Bär★★★★★ in Serfaus combines family happiness, luxury and digital booking innovations to create a convincing all-round carefree package. The introduction of OnePageBooking by HotelNetSolutions has not only accelerated the booking processes, but also noticeably increased the direct booking rate and guest satisfaction. We are very pleased about that. Thank you very much for the great interview and the valuable information.
Plan your family vacation now and book directly!
Copyright of the pictures: Leading Family Hotel & Resort Löwe★★★★ˢ & Bär★★★★★
