How a smart loyalty program turns guests into repeat customers.
Loyalty doesn’t just happen – it has to be experienced. KunLeiSys, a specialist in guest retention and loyalty programs in the hotel industry, offers a solution that delights guests and delivers real added value to hoteliers. With the new interface to our OnePageBooking booking engine, loyalty is now easier and more direct than ever before.
We spoke with Reinharld Hoppl, Managing Director of GASTROpoint and KunLeiSys.
Mr. Hoppl, what is KunLeiSys in a few words?
“KunLeiSys is a guest club, a flexible guest and bonus system that helps hoteliers turn one-time guests into regulars. Guests can collect points, rate their stay, invite friends, redeem benefits, and easily log in online with their club account. We bring a loyalty program directly to where it counts: the booking process.”
What is special about your approach?
“We believe that guest loyalty must be simple and automated. Instead of traditional “stamp card logic,” we rely on a modern system that integrates into existing booking processes. Guests see their points when booking and can redeem them immediately. This not only strengthens guest loyalty but also the hotels’ direct sales. The club is always with you – mobile, digital, in your pocket.”
How does the interface to OnePageBooking work?
“It’s simple: Guests log in with their club credentials, see their loyalty points, and can use them directly in the booking process. This is a real advantage because it makes loyalty tangible, without any detours or additional steps. For hotels, this means more direct bookings, less dependence on third-party providers, and a stronger bond with their guests.”
For whom is KunLeiSys particularly worthwhile?
“KunLeiSys is interesting for all hotels that focus on direct bookings and want to retain guests long-term. Whether it’s a boutique hotel or a holiday resort, hotels that reward their guests and offer real benefits create reasons for them to return.”
Many thanks to Reinhard Hoppl for the fascinating conversation and insights into the world of guest loyalty. His approach impressively demonstrates how technology and service go hand in hand to offer guests exceptional experiences.
Webinar tip:
On September 30th at 11:00 a.m., we’ll be joining Reinhald Hoppl to demonstrate how to optimally utilize KunLeiSys. Experience firsthand how the interface works and the opportunities it offers for your hotel.
