The ERIKS Hotel is a place where modern design meets warm hospitality. Situated in Neufahrn near Freising, just a stone’s throw from Munich and the airport, the family-run boutique hotel offers a perfect blend of high-quality, stylish ambience and a relaxed, feel-good atmosphere. Designed with great attention to detail, the hotel combines urban chic with Bavarian warmth.
Each room is individually designed, the in-house restaurant and bar invite you to linger, and the excellent service ensures that guests feel completely at ease. Whether business travellers looking for a relaxed alternative to an anonymous hotel chain or weekend holidaymakers who need the perfect starting point for their discovery tours around Munich – at the ERIKS Hotel they will find exactly what they are looking for: a stylish temporary home with real character.
In today’s digital world, a simple and efficient booking process is crucial for hotels. ERIKS Hotel has achieved impressive success by working with HotelNetSolutions. We spoke to Marc Böckler, Deputy Managing Director, about his experiences. A true success story about more direct bookings and greater efficiency.
Mr Böckler, how did you hear about HotelNetSolutions back then?
‘We became aware of HotelNetSolutions through the recommendation of a hotelier friend. In addition, we had already made several bookings ourselves via their systems and were always amazed at how simple and intuitive the booking process is.’
Were there any specific successes that you can share with us?
‘Yes, since we started working with HotelNetSolutions, we have been able to increase our direct bookings by around 25 %. The intuitive booking system ensures a significantly better conversion rate on our website, and our guests regularly give us positive feedback on the ease of use.
The OnePageBooking solution in particular has proven to be a great advantage for us, as it saves us half the monthly costs for bookings that would otherwise have been made via external portals. In addition, our capacity utilisation has improved noticeably, especially in the low season.’
Which functions of HotelNetSolutions are particularly important to you?
‘The user-friendly booking booking engine plays a key role for us, as it enables our guests to book quickly and easily – which significantly increases our direct booking rate. We make intensive use of the flexible offer tool to create customised packages and special offers, which are particularly popular with our regular guests. Another important point is the detailed statistics and reports, which help us to analyse our performance and make data-based decisions. We also appreciate the seamless integration with other systems, especially with our PMS and payment processing, as this optimises our internal processes and significantly reduces the administrative workload.’
Thank you very much for the interview.😊 We are very pleased about the profit-oriented cooperation and wish the ERIKS Hotel and its guests first-class booking experiences and meaningful stays.
