Our team is growing – and we’re delighted about that! Max is new to HNS and brings with him exactly what makes support at HNS special: technical sensitivity, hotel experience and fun solving tricky cases. We spoke to him about his path, his new role and his free time away from the screen.
Max, welcome to the team! What was your path like before HNS?
I am a qualified hotel specialist and after my training I worked at reception in several 3 and 4-star hotels. My last position was front office supervisor. At some point I wanted to change direction and switched to the support department of a German PMS company. I’d always had an interest in technology, but I’d never worked with software before. I just dug in and ended up working there for 3.5 years.
What appeals to you most about the support job?
I love getting to the bottom of mistakes. It’s a bit like detective work: you get a strange case, start looking, try things out and eventually you find the solution. It’s really fun. And the fact that I can live out my affinity for technology to the full makes the job perfect for me.
What tasks will you take on at HNS?
I’m starting out as Project Manager Customer Support & Services. This means: I accompany new connections, carry out training courses and, of course, also provide classic support. Anything that helps to provide our customers with the best possible support.
And what do you do when you’re not on a support case?
I am a passionate gamer, both digital and analog. I like to collect and play complex board games. And when the weather is good, I go hiking. Preferably in England – over hills and through valleys. It’s the perfect balance for me.
Sounds like a great combination! Max, great to have you here – we’re looking forward to working with you.
