Anyone driving up the Grossarl Valley immediately senses that the world is still in order here. Lush meadows, mighty peaks, and at the heart of it all, a place that elevates Alpine hospitality to a new level: THE EDELWEISS Salzburg Mountain Resort. Upon entering the lobby, it’s clear that you’ve arrived. The Hettegger family, now in its third generation, has transformed the hotel into a resort that combines heart and craftsmanship with luxury and international standards.
A 7,000-square-meter spa, spacious suites with panoramic views, culinary diversity from fine dining to Alpine classics, and an atmosphere that remains intimate despite its size: DAS EDELWEISS isn’t just a hotel; it’s an experience. We spoke with Peter Hettegger about the use of OnePageBooking and other modules from HotelNetSolutions, and how technology and hospitality can go hand in hand.
Mr. Hettegger, what makes DAS EDELWEISS Salzburg Mountain Resort so unique for your guests?
The Edelweiss Salzburg Mountain Resort combines the warm hospitality of a family-run establishment with the comfort and amenities of a modern luxury resort. Our unique location in the heart of the Alps, our extensive spa and wellness offerings, our culinary diversity, and the personal attention of the Hettegger family and our team make our guests’ stay an unforgettable experience.
Why did you choose OnePageBooking and our other modules for your booking solution?
It was important to us to offer our guests a booking process that is straightforward, appealing, and intuitive. OnePageBooking and the other modules from HotelNetSolutions offer precisely this combination of user-friendliness, modern design, and flexible adaptability to our brand and offerings.
What changes in your daily booking process have you noticed since the introduction?
The booking process has become significantly faster and easier, which we can see in both guest feedback and improved conversion rates. We can also present offers and packages more specifically and attractively.
Are there any concrete results that prove the success of the new solution?
Since the launch, we’ve seen a significant increase in direct bookings, which has had a positive impact on our revenue. The number of bookings via mobile devices has also increased noticeably. At the same time, we receive fewer queries regarding booking details, which saves us valuable time as a team.
Which HotelNetSolutions features or services would you no longer want to be without in your daily operations?
We particularly appreciate the ease of content management, the ability to flexibly promote special offers, and the seamless integration with our PMS. The clear, structured statistics are also very helpful for our evaluations.
What advice would you give to hoteliers considering starting with HotelNetSolutions?
I would definitely recommend taking this step. The solutions are not only technically sophisticated, but also visually appealing and extremely user-friendly. Furthermore, the support is personal and competent, which makes working with them very pleasant.
DAS EDELWEISS Salzburg Mountain Resort impressively demonstrates how Alpine hospitality, luxury, and digital solutions combine to create a harmonious overall package. For guests, this means more feel-good moments right from the booking stage. For the hotel, this means greater efficiency and increased direct bookings. We say: a partnership that moves mountains. Thank you for the great collaboration and for this wonderful interview.
