Project Manager Customer Support Services (m/f/d)

Are you looking for a job that inspires you?

Are you ready to check in with HotelNetSolutions? For almost 20 years, we have been getting the hotel industry up to speed and ensuring that our partners are always fully booked. With innovative ideas and digital flair, we are shaping the future of the industry. If you are ready to take off with us and conquer the marketing world, then pack your bags and become part of our creative team!

Your tasks:

Initial setup of our systems: You are the first point of contact for our new customers and accompany them from day one - from setting up our systems to going online.

Conduct training courses: You will conduct training courses for our systems, both online and occasionally directly on site at our customers' premises.

Provide support: As a true hotel hero, you will provide professional support by phone and e-mail when our customers have small or large user concerns.

Quality first: With your ideas you support the further development and quality assurance of our products - your opinion counts!

Contribute your expertise: You are familiar with terms such as IBE, OTA, BAR rate and conversion, and at Fidelio you think of more than just an opera.

That's how you should be:

Experience in everyday hotel life: You are very familiar with everyday hotel life, be it in reservations, at the front office or in revenue management - you speak the language of our customers.

Team player: You are a real team player, enjoy sharing your knowledge and are well organised.

Personality: You are characterised by self-confidence, a thirst for knowledge and a confident manner - you also go the extra mile sometimes.

Feel good. We've got you covered:

The best team of all time: First-class, unique and always in a good mood.

Secure prospects: Permanent employment contract, because we focus on long-term cooperation.

More holiday: Loyalty is rewarded - with us you get more holiday days over time.

Work-life balance: Overtime can be paid out in time off, and the weekend is yours - regular working hours from Monday to Friday.

Hybrid model: 2 days in the home office. 3 days in the office. Our perfect mix.

Relaxed atmosphere: Come as you feel comfortable - a hoodie instead of a tie is perfectly okay with us.

Cool workplace: Our loft in Berlin's Tiergarten exudes real backyard charm.

Have a say: With us, you can even have a say in the sweets ;)

Unforgettable team events: Whether on the Spree, bowling or at our legendary cake party - we never miss out on fun.

Are you waiting in the wings to finally check in?

Then we look forward to getting to know you! Apply now and become part of our team. We can hardly wait to welcome you.

Christin Tehrani

Talent Acquisition Manager