Project Manager Customer Support & Services (m/f/d)

I Am the One – OnePageBooking

We, HotelNetSolutions GmbH, form an international team with diverse and impressive personalities. Since 2006, we have specialised in developing modern and pioneering software solutions for hotels and hotel groups. Our wide range includes customised hotel booking engines, creative voucher shops, powerful channel managers, MICE booking tools, technical support and strategic consulting.

Our clients include renowned hotel icons such as the East and Empire Riverside in Hamburg, Beach Motels, 25hours, Libertine Lindenberg and over 2000 other successful hotels and hotel groups. Our community is growing day by day. If you are looking for a challenging and inspiring environment where you can develop your skills and create innovative solutions, then you have come to the right place. Become part of our team and shape the future of hotel software with us.

Together, we are more than just employees – we are the ones who make the difference. Are you ready to help shape the future of the hotel industry? Then join our team – I Am the One.

You've come to the right place!

You can expect a harmonious, appreciative and motivated team that will make you feel at home with us right from the start. We attach great importance to ensuring that every voice is heard and that each individual can make a contribution to our joint success. In an open and creative working environment, we encourage initiative and offer room for personal and professional development.

Your tasks:

You are the first point of contact for our customers in all matters, including in our switchboard.
You know your way around a hotel (reservations, front office or revenue management).
You are responsible for the initial setup of our systems and support our new customers from training to going online.
You carry out system training – online and occasionally on site at our customers’ premises.
You are the hotel hero for our customers and provide professional support – by phone and email for all small and large user concerns.
With your ideas you support the further development and quality assurance of our products.IBE, OTA, BAR rate and conversion are no foreign words for you, and at Fidelio you don’t think of an opera.

What you bring with you:

In order to provide our partners with the best possible support, you need to be familiar with everyday hotel life, ideally in reservations, front office or revenue management.
You are a team player and share your knowledge and experience and you are well organized.
You are self-confident, eager to learn and have a confident manner.

You can take pleasure in the fact that:

Your employment contract is permanent.
Increased holiday entitlement depending on length of service. Maximum 30 days.
2 days home office per week possible.
We compensate for overtime with time off in lieu and use a time recording system for this.
You will work in a future-oriented, innovative company with flat hierarchies that is one of the market leaders in the DACH region.
Your desk is located in our sunny loft in Berlin – Tiergarten. Come as you are: Hoodie instead of tie!
Work-life balance: Clear working hours (8 hours between 8 am and 5 pm from Monday to Friday, free weekends and public holidays).
Systematic and intensive familiarisation – including interdepartmentally.
Coffee, tea, water, snacks and all kinds of colorful snacks are always available for you. Company parties, sports events and corporate benefits round off our feel-good package.
Once a year we travel with the entire team to the HNS FutureCamp.
If you do not live in Berlin or the surrounding area, it is possible to work from home on a permanent basis.

Interested?

Does this sound like an exciting challenge for you? Then we look forward to receiving your application by e-mail. Please send your documents to Christin Tehrani, our Talent Acquisition Manager, at Does this sound like an exciting challenge for you? Then we look forward to receiving your application by e-mail. Please send your documents to Christin Tehrani, our Talent Acquisition Manager, at christin@hotelnetsolutions.de. Please let us know when you would like to join our team. We can’t wait to read from you!. Please let us know when you would like to join our team. We can’t wait to read from you!

Aroused interest?

We are happy to answer any question
and look forward to hearing from you.

Aroused interest?

We are happy to answer any questions and look forward to hearing from you.