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Manage the internet. Don’t let the internet manage you.

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Channel Manager

VoucherBooking

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the backend to Booking Engine

Integrations

Meta, Payment, Yield, Apps

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Manage the internet. Don’t let the internet manage you.

MultiProperty

The portal for hotel groups

RateMonitor

Price comparison

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You tell us your hotel type and we tell you the advantages. Deal?

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Project Manager Customer Support Services (m/f/d)

Send us your application

Are you looking for a job that inspires you?

Are you ready to check in with HotelNetSolutions? For almost 20 years, we have been getting the hotel industry up to speed and ensuring that our partners are always fully booked. With innovative ideas and digital flair, we are shaping the future of the industry. If you are ready to take off with us and conquer the marketing world, then pack your bags and become part of our creative team!

Your tasks:

Initial setup of our systems: You are the first point of contact for our new customers and accompany them from day one - from setting up our systems to going online.
Conduct training courses: You will conduct training courses for our systems, both online and occasionally directly on site at our customers' premises.
Provide support: As a true hotel hero, you will provide professional support by phone and e-mail when our customers have small or large user concerns.
Quality first: With your ideas you support the further development and quality assurance of our products - your opinion counts!
Contribute your expertise: You are familiar with terms such as IBE, OTA, BAR rate and conversion, and at Fidelio you think of more than just an opera.

That's how you should be:

Experience in everyday hotel life: You are very familiar with everyday hotel life, be it in reservations, at the front office or in revenue management - you speak the language of our customers.
Team player: You are a real team player, enjoy sharing your knowledge and are well organised.
Personality: You are characterised by self-confidence, a thirst for knowledge and a confident manner - you also go the extra mile sometimes.

Feel good. We've got you covered:

The best team of all time: First-class, unique and always in a good mood.
Secure prospects: Permanent employment contract, because we believe in long-term cooperation.
More holiday: Loyalty is rewarded - with us you get more holiday days over time.
Work-life balance: Overtime can be paid out in time off, and the weekend is yours - regular working hours from Monday to Friday.
Hybrid model: 2 days in the home office. 3 days in the office. Our perfect mix.
Relaxed atmosphere: Come as you feel comfortable - a hoodie instead of a tie is perfectly okay with us.
Cool workplace: Our loft in Berlin's Tiergarten exudes real backyard charm.
Have a say: With us, you can even have a say in the sweets ;)
Unforgettable team events: Whether on the Spree, bowling or at our legendary cake party - we never miss out on fun.

Are you waiting in the wings to finally check in?

Then we look forward to getting to know you! Apply now and become part of our team. We can hardly wait to welcome you.

Christin Tehrani
Talent Acquisition Manager
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We’re happy to advise you.

Fill out our contact form, send us an e-mail or call us: +49 30 770 193 000. There’s so much to tell.

OnePageBooking

OnePageBooking: An excellent restaurant can often be recognised by the fact that the menu fits onto a single page. Why should it be any different when booking your hotel online. With OnePageBooking, guests effortlessly book their entire trip and stay with it until the end.

RateDistributor

RateDistributor: The channel manager for today's hotelier. Communicate with the whole world of travel. One click is all it takes. Transmit the latest room rates, availabilities and restrictions in real time. Avoid mistakes and overbooking.

VoucherBooking

VoucherBooking: The fully automated voucher generator. Once set up, VoucherBooking works all by itself and provides your customers with individual vouchers for any occasion.

MultiProperty

MultiPropertyView: The clear platform for all houses. Whether international hotel group or small hotel family - on this booking portal guests will find the right one among your hotels.

Interfaces

Interfaces: Certified interfaces connect your hotel with the whole world. No matter if OTAs, MetaSearchers, Yield Managers or Payment Providers.

HotelControl

HotelControl: The control centre for OnePageBooking and RateDistributor. Take control of your hotel on the internet with HotelControl.

RateMonitor

RateMonitor: Compare prices before your guests can. This creates trust and keeps visitors on the booking page.

HNS Academy

HNS Academy: We would like to share our experience and knowledge for the optimal marketing of your hotel. Preferably to your whole team. It's worth it.

Dates & Events

Dates & Events: We live in special times. But it is good for all of us to think about the future and make plans together.

I’m not sure

I'm not sure: you don't know yet which product it should be? We will help you with your selection and give you a general overview of our system landscape.

What kind of advice would you like?

What products are you interested in?

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