{"id":39729,"date":"2025-06-13T16:06:41","date_gmt":"2025-06-13T14:06:41","guid":{"rendered":"https:\/\/hotelnetsolutions.de\/?p=39729"},"modified":"2026-04-14T11:03:04","modified_gmt":"2026-04-14T09:03:04","slug":"support-reinforcement-with-flair-max-is-here","status":"publish","type":"post","link":"https:\/\/hotelnetsolutions.de\/en\/support-reinforcement-with-flair-max-is-here\/","title":{"rendered":"Support reinforcement with flair: Max is here!"},"content":{"rendered":"
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Our team is growing – and we’re delighted about that! Max is new to HNS and brings with him exactly what makes support at HNS special: technical sensitivity, hotel experience and fun solving tricky cases. We spoke to him about his path, his new role and his free time away from the screen. <\/p>\n<\/div><\/div>

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Max, welcome to the team! What was your path like before HNS? <\/strong><\/h4>\n<\/div><\/div>
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I am a qualified hotel specialist and after my training I worked at reception in several 3 and 4-star hotels. My last position was front office supervisor. At some point I wanted to change direction and switched to the support department of a German PMS company. I’d always had an interest in technology, but I’d never worked with software before. I just dug in and ended up working there for 3.5 years. <\/p>\n<\/div><\/div>

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What appeals to you most about the support job?<\/strong><\/h4>\n<\/div><\/div>
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I love getting to the bottom of mistakes. It’s a bit like detective work: you get a strange case, start looking, try things out and eventually you find the solution. It’s really fun. And the fact that I can live out my affinity for technology to the full makes the job perfect for me. <\/p>\n<\/div><\/div>

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What tasks will you take on at HNS?<\/strong><\/h4>\n<\/div><\/div>
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I’m starting out as Project Manager Customer Support & Services. This means: I accompany new connections, carry out training courses and, of course, also provide classic support. Anything that helps to provide our customers with the best possible support. <\/p>\n<\/div><\/div>

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And what do you do when you’re not on a support case?<\/strong><\/h4>\n<\/div><\/div>\n\n
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I am a passionate gamer, both digital and analog. I like to collect and play complex board games. And when the weather is good, I go hiking. Preferably in England – over hills and through valleys. It’s the perfect balance for me. <\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>

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Sounds like a great combination! Max, great to have you here – we’re looking forward to working with you. <\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Our team is growing – and we’re delighted about that! Max is new to HNS and brings with him exactly what makes support at HNS special: technical sensitivity, hotel experience and fun solving tricky cases. We spoke to him about his path, his new role and his free time away from the screen. Max, welcome […]<\/p>\n","protected":false},"author":24,"featured_media":40309,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[127],"tags":[168,180],"class_list":["post-39729","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-behind-the-scenes-en","tag-hotelnetsolutions","tag-hotelnetsolutions-en"],"yoast_head":"\nSupport reinforcement with flair: Max is here! - Blog - HotelNetSolutions GmbH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelnetsolutions.de\/en\/support-reinforcement-with-flair-max-is-here\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support reinforcement with flair: Max is here! - Blog - HotelNetSolutions GmbH\" \/>\n<meta property=\"og:description\" content=\"Our team is growing – and we’re delighted about that! 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